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More
evidence can be found thru the review of your monthly utility billing
and related equipment charges. We
make certain that your monthly utility bills are properly charged at
the lowest
legal rates. When all the clues are gathered and the evidence is  documented
our team of sleuths will inform
your office in writing before we act on your behalf. With your go
ahead, we will seek refunds and negotiate credits as far back as the
statue of limitation applies.
A. Analyze
each utility invoice for each location / exchange.
American
Utility Bill Auditors will review every rate for every item
billed to determine if it is billed in accordance with
prevailing tariff regulations. AUBA
maintains an up to date tariff library.
B. Perform
a physical inventory of equipment at each location.
The inventories will be done for each individual billing
location. The inventory will include all Central Office
Services and terminal equipment found at each location. Each
rate class will be identified and proper analysis determined,
if the right class of service has been classified.
C.
Reconciliation.
This is done by comparing the inventory with the appropriate
Customer Service Record. This will result in a list of
services billed that could not be found and services found
that are not billed. At this time, we utilize our tariff
library to determine if the items that are billed and found
are being billed in accordance with prevailing tariff
regulations. This will result in a discrepancy list.
D. Claims.
All
billing discrepancies will be submitted to the appropriate
utility with a copy to your company. The utility will then set
up a date with us to verify our complaint. Upon verification
we will request the vendor to correct the bill immediately.
This will correct the bills immediately, while we continue our
research to determine when the over-billings began. Our
client and local utility (Local Telephone Provider, Power
company and long distance vendors) records are utilized to
establish the date of calculation for refunds.
 As
AUBA
discovers
billing errors and areas of possible savings, AUBA
will assign an audit item number to the
issue. The telephone issues will be designated by T-1, T-2, T-3, etc., and the
electric issues by E-1, E-2, E-3, etc. These issues can refer to either one specific
bill, a group of bills or all accounts. Each audit item on the Audit Findings Report
will designate the item number, the account number, the bill date(s), a description of the
audit findings, and the monetary value of the item.
For
example (actual
report may vary slightly to the one shown below): (actual
report may vary slightly to the one shown below): (actual
report may vary slightly to the one shown below):
Each
description will indicate the action needed by either your company or the auditors to
implement the recommendations. For example, AUBA
will need your company to verify that the
E-34 meter is no longer needed. The remainder of the recommendations above will be
implemented by us with your company's authorization.
The purpose of the
authorization is for the Client to understand and acknowledge the changes being made by
AUBA,
and the financial significance of each
change. AUBA
will not make any changes to your company's accounts or request any
refunds until each item on the Audit Findings Report is authorized by your company.
AUBA
request
that its clients respond to all reports within 10 days. Should the Client reject any
of the recommendations, AUBA
requests
that one appeal be made to the Committee to further explain our recommendations.
AUBA
will
send to you a Audit Issue Summary (AIS) Report
describing the resolution of each audit item with the achieved
results.
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